Quality is about doing the right things the right way and meet customer requirements in an optimum manner. In addition to the employees feel better and are motivated when client appreciates their work, the work is done with fewer problems. There is quality when needs are met and hopes realized, the customer is satisfied and is willing to pay and re-hire the same company on other occasions. Reach the right quality is first to know what the customer needs and expects and then do it. The fact that management must ensure that quality is a fact in the operation of the business under his charge, giving way to the occurrence of a good quality management, allowing the manifestation of the Quality Assurance consisting to have and follow a set of planned and systematic actions, implemented within the Quality System of the company.
These actions must be shown to provide adequate confidence (both the company and the customers) that the requirements of the Quality System. Carlos Lopez, on this topic reminds us that the pioneers of quality assurance, Walter Shewnart, Harold Dodge and George Edwards were members of this group BELL TELEPHONE LABORATORIES, was there that he coined the term quality assurance. The development of control charts by Shewnart of Dodge sampling techniques and economic analysis techniques to solve problems were the basis of modern quality assurance What’s involved in Quality Assurance? Lee commented on it, which is very important to be well identified with what is the quality assurance for this purpose can be defined as the total effort to raise, organize, direct and control the quality in a production system with the objective to give customers the right quality products.