Highly Flexible CTI-solution For Heterogeneous IT – And PBX-environments

As the well-known “computer telephony integration”-so also today’s ICT landscape flexibly the interplay between computer and telephone system – integrates with computer telephony integration shortly CTI is for users has always been a great thing: by connecting the two worlds of telecommunications and PC can calls easily initiated by mouse click or accepted, redirected calls or interconnected to a teleconference be. This technology itself so that more or less remote control of the telephone system on the computer is not new and is offered by many manufacturers for many years. Often, there are also specific solutions of the PBX manufacturer or software applications highly restricted in your compatibility with different types of TK system. Also common CTI solutions often solely on can be used Microsoft Windows operating system limitation and therefore also only in very homogeneous IT system environments. Not so with the new CTI-solution of the company, founded in 1984 serVonic GmbH from “Olching (www.servonic.de), a renowned manufacturer of Unified Messaging (UM), and computer telephony integration (CTI) software, is a market leader in this innovation-rich growth industry: with the CTI software solution IXI-PCS” serVonic in the overall architecture of the product consistently focuses on open standards and avoids where possible so-called proprietary – so proprietary interface and technology standards.

This openness not only operating system side allows a largely platform independent application in Windows, MAC OSx, or Linux environments preferably equipped may at the same time with different operating systems and different client-server locations. The possibility to connect the common telecommunications standards CSTA (computer supported telecommunications application), TAPI (telephony application programming interface) and SIP (Session Initiation Protocol) can also also PBX side any common PBX addressed and from the application comfortable remote-controlled”are. This applies to conventional TDM-based (time division multiplexing) with ISDN or analog terminals (E.g. Siemens Hicom300/HiPath3000/4000), but also for modern IP-based telephone systems (such as Cisco, innovaphone, swyx).