This lack of information on a product for sophisticated investors complain all concerned. Sometimes, because blind faith in the branch employee who offered, as recognized by Cristina, a client of Caixa Galicia. Others, because they believed they were clear that hedge against rising rates, but did not know the cost of having the fall. The result is that the share rises and you feel "that you're wasting money," said Miguel. In his case, did the need to eliminate all that before. So did their numbers, saw that he could face the penalty and looked for another offer from another institution who was presented to the branch to negotiate. "It will not concern" the director told him soon as you enter, but seeing the figures and their determination to leave, "her face changed," he explains. It is true that the economic situation is very healthy and enjoys a good position.
As he points out, is true flatly saying that "you have, are worth." Now, he adds, "I'm happy with BBVA and I will not go because I have answered for me." In the case of Jose Alcaniz client, La Caixa, the solution was more radical and passed directly cancel the mortgage, something that was initially denied at the financial institution. So he appeared at the branch together with a notary to certify such refusal. Two days later, the organization accepted the cancellation, but left the secondary in place. Alcaniz has refused to pay. Moreover, looks forward to the bank sued because he claims to be ready for legal battle.